Authenticity & Quality Assurance Policy

At Chemifree, we are committed to ensuring that our customers receive genuine, high-quality skincare products. To protect our brand integrity and safeguard our customers from counterfeit or compromised goods, we have established a strict quality assurance policy.

 

Authorized Online Sellers

To guarantee product authenticity and freshness, Chemifree products are only sold through official and authorized retailers. Our authorized online stores are:

  • Chemifree Official Website – www.chemifree.com.my
  • Alpro Pharmacy Official Store (Shopee, Lazada)

All authorized sellers will have a Chemifree Quality Assurance Sticker on their products. Purchasing from these sources ensures that you receive safe, authentic, and high-quality skincare products.

Below is an image with our quality assurance sticker.

 

Unauthorized Online Sellers & Risks

Chemifree has identified several unauthorized sellers offering diverted or counterfeit products through unapproved online marketplaces. These unauthorized resellers have no official relationship with Chemifree and may sell:

  • Expired or tampered products
  • Diluted, counterfeit, or unsafe formulations
  • Repackaged or stolen goods
  • Products lacking professional consultation & guidance

We strongly advise against purchasing Chemifree products from unregistered online shops, third-party individual sellers, or unauthorized stores on platforms such as Lazada, Shopee, and others.

 

Important Disclaimer

  • Chemifree does not guarantee the authenticity, safety, or effectiveness of products purchased from unauthorized resellers.
  • Chemifree is not responsible for counterfeit or diverted products sold through unauthorized platforms.
  • Reselling counterfeit or unauthorized Chemifree products may result in civil liability and/or criminal penalties.

If you suspect an unauthorized seller offering Chemifree products, please report it to us at weijing.chemifree@gmail.com.

For the best shopping experience and guaranteed quality, always purchase from our official store or authorized resellers. 🌿✨