Chemifree products are formulated with 100% natural plant extracts, free from harsh chemicals, parabens, and artificial ingredients. Our highly concentrated serums (80%–95% active ingredients) ensure quick absorption and visible results.
Are Chemifree products suitable for all skin types?
Yes! Our products are designed for all skin types, including sensitive, acne-prone, dry, and aging skin. Each ingredient is carefully selected to be gentle yet effective.
Can I use Chemifree products if I have sensitive skin?
Absolutely! Our formulas are free from preservatives, synthetic fragrances, and alcohol, making them perfect for sensitive and allergy-prone skin.
What is the best routine for acne-prone skin?
For acne-prone skin, we recommend our Acne Total Solution Set, which includes: ✔ Gentle Purifying Cleanser – Deeply cleanses and controls oil. ✔ Hydra-Moisturizing Toner – Soothes and balances moisture. ✔ Intensive Acne Serum – Fights acne, clears blemishes, and reduces scars.
Which Chemifree products help with dark spots and pigmentation?
For brightening and even skin tone, try our Total Whitening Solution Set: ✔ Argan Cleansing Oil – Removes impurities while nourishing skin. ✔ Hydra-Moisturizing Toner – Hydrates and preps skin. ✔ Concentrate Vitamin C Serum – Brightens, fades dark spots, and provides antioxidant protection. ✔ Ezcare Moisturizing Cream – Strengthens and hydrates for long-lasting radiance.
Can I use Chemifree products during pregnancy?
Yes! Our products are formulated with natural and safe ingredients, making them suitable for use during pregnancy. However, we recommend consulting with your doctor before starting any new skincare routine.
Do Chemifree products contain steroids or harmful chemicals?
No, all Chemifree products are 100% steroid-free, chemical-free, and made with pure plant-based ingredients.
Shipping
What are the shipping costs?
For orders below RM59, the shipping fee is RM7for West Malaysia and RM20 for East Malaysia.
How long will my order take to arrive?
Our orders are shipped daily Monday - Friday. For West Malaysia orders, please allow 5-7 business days for your order to arrive. For East Malaysia orders, please allow for 7-10 business days.
Return and Refund
What is Chemifree’s return policy?
We accept returns for unused and undamaged products in their original packaging and condition, along with the purchase receipt.
How do I return a product?
To return a product, please send it back to:
📍 CHEMIFREE SOLUTION SDN BHD SF-27, Kiara Plaza, Jalan Semenyih, 43500 Semenyih, Selangor, Malaysia
Make sure the item is in its original packaging and hasn’t been used or damaged.
How long do I have to return a product?
Returns must be made within 7 days of receiving your order.
How can I be sure that I am buying an authentic Chemifree product?
To ensure authenticity, purchase only from authorized sellers: ✔ Chemifree Official Website – www.chemifree.com.my ✔ Alpro Pharmacy Official Store (Shopee, Lazada) ✔ Malaysia Retail Pharmacies
All authentic Chemifree products come with a Quality Assurance Sticker to verify their originality.
How do I identify an unauthorized seller?
Unauthorized sellers may: 1. Sell Chemifree products without a Quality Assurance Sticker 2. Offer unusually low prices or unverified promotions 3. Be listed as individual sellers on platforms like Lazada & Shopee 4. Lack Chemifree’s official reseller approval
Will Chemifree issue refunds for unauthorized purchases?
No, Chemifree is not responsible for counterfeit or diverted products purchased from unauthorized sellers. We strongly advise purchasing only from trusted, official sources to ensure product authenticity.
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